Our roadside assistance packages offer our members access to complete vehicle cover and the cover is enjoyed countrywide in Botswana and South Africa. We have a dedicated fleet of assistance vehicles that are manned by qualified technicians will come to your rescue 24 hours a day, 7 days a week and 365 days a year. roadsideOur roadside assistance cover is designed to give our clients, a total motoring peace of mind and they get to enjoy the following services and benefits: i) 991 Emergency Help Line Emergency Assist 991 operates a 24hr dedicated helpline that clients use to access our roadside assistance services. Our helpline is operated by our professionally trained Call Centre Agents who are capable of managing such emergency calls. ii) Mechanical Breakdown Assistance On arrival at the breakdown, our patrol unit will assess the problem and carry out minor repairs that will enable the client to drive to a place of safety. If the vehicle cannot be repaired we will arrange towing to the nearest place of safety or repair. iii) Towing Services If our road patrol unit cannot assist on the spot and the vehicle needs to be towed, an Emergency Assist 991 assistance vehicle or an Emergency Assist 991 appointed tow-in contractor will be arranged to tow the vehicle to the nearest repair centre. iv) Vehicle Locksmith If the keys are locked in the vehicle, a road patrol unit will be dispatched to assist. Where our road patrol unit is unable to open the vehicle, we will arrange for the services of a locksmith. We will not cover the costs of replacement parts. v) Flat Tyre Assistance In case of a flat tyre we will change the tyre for free. We do not provide spare tyres nor do we cover the costs of replacement of a new tyre. vi) Flat Battery Assistance We provide free jumpstart services in case of flat batteries. We also provide a battery replacement service, however, the client is directly charged for the battery cost. vii) Reciprocal Benefits As a member of FIA, our cover also extends to other FIA member states. In Southern Africa we have a reciprocity arrangement with AA South Africa. In areas where Emergency Assist 991 does not have presence, accredited service providers have been appointed to deliver at standards set and audited by Emergency Assist 991. Each service provider has signed a service level agreements with us. We have appointed service providers in Gaborone, Molepolole  Mahalapye, Palapye, Serowe, Selibe Phikwe, Francistown, Orapa, Nata, Maun,Kang, Ghanzi, Tsabong, Jwaneng, Kanye, and Lobatse.

ROADSIDE ASSISTANCE MEMBERSHIP CATEGORIES
Silver Cover Gold Cover Platinum Cover
24 Hours Emergency Helpline
Mechanical Breakdown Assistance
(available for free within a radius of 50km from our bases)
Towing Services
(Available for free within a radius of 50km from our bases)
Vehicle Locksmith
Flat Tyre Assistance
(Available for free within a radius of 50km from our bases)
Flat Battery Assistance
(Available for free within a radius of 50km from our bases)
Out-of-Fuel Assistance
(Available for free within a radius of 50km from our bases)
Reciprocal cover in South Africa
Transportation Arrangement
(Limited to a maximum cost of P500.00 per incident at 2 incidents per annum)
Accommodation Arrangement
(This benefit is limited to 2 incidents per annum at P500.00 per annum at P500.00 per incident)
Vehicle Repatriation
(This benefit is limited to P1000.00 per annum)
Long Distance Towing
(Services available for freei.e no extra mileage towing charges)